33bd Privacy Policy – Malaysian User Data Protection

01 Information We Collect

33bd collects information from you in several situations — during account registration, while you use the platform, when making financial transactions, and when interacting with our customer support team.

There are two main categories of data we collect:

• Information you provide directly — such as name, email address, phone number, date of birth, and identity verification documents during the KYC process.
• Information collected automatically — such as IP address, device type, operating system, web browser used, and activity data while using the 33bd platform.

We may also receive information about you from trusted third-party sources, such as identity verification service providers, to help us confirm the accuracy of the information you provide.

02 How We Use Your Data

Every piece of data 33bd collects has a clear and legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

The primary purposes for which we use your personal data are as follows:

• Create and manage your 33bd account, including identity verification and KYC processes.
• Process deposits and withdrawals securely and accurately.
• Contact you regarding account activity, transaction confirmations, and platform updates.
• Detect and prevent fraud, money laundering, and any suspicious activity.
• Comply with applicable legal and regulatory requirements.
• Improve user experience and platform performance based on usage patterns.
• Send promotional information and special offers — but only if you have consented to receive them.

We will not use your data to make automated decisions that significantly affect your rights or interests without involving human review.

03 Information Sharing

33bd does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share certain information with other parties:

• Service providers — companies that help us operate the platform, such as cloud infrastructure providers, payment processors, and identity verification services. They may only use your data for purposes we direct.
• Statutory authorities — when there is a legal obligation or court order requiring us to disclose certain information.
• Business partners — in very limited cases and with strict contractual safeguards, such as in a company merger or acquisition.

04 Data Security

33bd continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security measures encompass multiple layers of protection.

• 256-bit SSL encryption for all data transmitted between your device and 33bd servers.
• Encryption of data at rest for all sensitive information stored in our databases.
• Intrusion detection and threat monitoring systems operating 24 hours a day, 7 days a week.
• Strict internal access controls — only authorised staff can access user data, and only to the extent required for their specific duties.
• Regular security audits by independent third parties to ensure our protection standards remain up to date.
• Two-factor authentication (2FA) is available and recommended for all 33bd user accounts.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.

05 Cookies and Tracking Technologies

The 33bd platform uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for users. There are several types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies — Saves your preferences such as language and display settings so you do not have to reconfigure them each time.
• Analytics Cookies — Helps us understand how users interact with the platform so we can improve it. This data is collected in aggregate and does not personally identify individuals.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the 33bd platform.

06 Your Rights

As a 33bd user, you have the following rights regarding your personal data, and we are committed to making it easy for you to exercise them:

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Request correction of inaccurate or incomplete data.
• Right to Erasure — Request deletion of your data under certain circumstances permitted by law.
• Right to Restrict Processing — Request that the processing of your data be restricted in certain circumstances.
• Right to Object — Object to the processing of your data for direct marketing purposes at any time.
• Data Portability — Receive your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, please contact the 33bd customer support team. We will process your request within 30 days of receipt.

07 Children's Data

The 33bd platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we determine that a minor has registered an account, that account will be terminated immediately and all related data will be securely deleted. If you believe a child has provided us with their personal information, please contact our support team immediately.

08 International Data Transfers

In the course of platform operations, your data may be processed on servers located outside Malaysia. When this occurs, 33bd ensures that such data transfers are protected by safeguards equivalent to or higher than those required under Malaysian law.

The safeguards we use for international transfers include data processing agreements incorporating standard contractual clauses, and we only work with service providers that comply with internationally recognised data protection standards.

09 Privacy Policy Changes

33bd reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this page.

For any material changes that significantly alter how we handle your data, we will notify you via in-platform notification or email at least 14 days before those changes take effect. Continued use of the platform after the effective date constitutes your agreement to the updated policy.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live chat on the 33bd platform — available 24 hours a day, 7 days a week.
• Email: [email protected]
• FAQ section at FAQ page for frequently asked questions.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex matters relating to the exercise of your rights, the processing period is up to 30 days.